Privacy Policy

Effective Date: [Date]

At NeuroWeb (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring your personal data is handled responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [https://www.neuroweb.co.za] and engage with our services.

1. Information We Collect

We may collect the following personal information when you visit our website or communicate with us:

  • Contact information: Name, email address, phone number, business name

  • Project details: Information you provide when requesting a quote or project consultation

  • Usage data: IP address, browser type, device information, pages visited, and time spent on the website

  • Communication data: Emails or messages sent to us via forms, email, or chat

We do not knowingly collect or process sensitive personal data unless explicitly required and consented to.

2. How We Use Your Information

We use your personal information to:

  • Provide and manage our services

  • Respond to inquiries or support requests

  • Send you project updates, invoices, or proposals

  • Improve our website, services, and customer experience

  • Comply with legal obligations

3. Legal Basis for Processing (POPIA/GDPR)

We process your information based on:

  • Your consent

  • The performance of a contract

  • Our legal obligations

  • Our legitimate interests (such as communication, marketing, or service improvement)

4. Sharing of Information

We do not sell or share your personal data with third parties, except:

  • When required by law

  • With trusted service providers who help us operate our business (e.g., hosting, analytics), under confidentiality agreements

  • If you give us explicit permission

5. Data Storage and Security

We take reasonable security measures to protect your information, including:

  • SSL encryption on our website

  • Access controls and password-protected systems

  • Secure data storage with reputable providers

Despite these precautions, no online system is completely secure, and you provide data at your own risk.

6. Your Rights

Under South African POPIA and global data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Correct or update your data

  • Request deletion of your data

  • Withdraw your consent

  • Lodge a complaint with the Information Regulator (SA)

To exercise any of these rights, email us at hello@neuroweb.co.za

7. Cookies

We may use cookies to improve your experience on our site. Cookies help us understand how visitors use the website and allow for a more personalized experience.

You can disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Please review it regularly.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

📧 hello@neuroweb.co.za
📞 [+27 Your Phone Number]