Privacy Policy

1. Introduction

This Privacy Policy explains how NeuroWeb Digital (“NeuroWeb Digital”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, make an enquiry, or work with us on a project.

By using our website or providing your personal information to us, you agree to the practices described in this Privacy Policy.

2. Who we are

NeuroWeb Digital is a web design and development studio providing custom websites, optimisation, and ongoing care plans for businesses.

3. Personal data we collect

We may collect and process the following types of personal data:

3.1 Information you provide directly

• Contact details (name, email address, phone number).
• Business details (company name, website URL, industry).
• Project information (goals, requirements, content you share with us).
• Any other information you choose to include when contacting us.

3.2 Information collected automatically

When you visit our website, basic technical information may be collected automatically, such as:

• IP address and approximate location.
• Device type, browser type, and operating system.
• Pages visited, time spent on pages, and click paths.
• Referring websites or sources (for example, from a social media ad).

3.3 Cookies and similar technologies

Our website may use cookies and similar technologies to improve your experience, analyse traffic, and remember your preferences.

You can typically control cookies through your browser settings and choose to reject non-essential cookies. Some features of the site may not function correctly if you disable cookies.

4. How we use your information

We use personal data for the following purposes:

• To respond to enquiries and provide quotes or proposals.
• To plan, deliver, and manage web projects and related services.
• To communicate with you about your project, invoices, and updates.
• To improve our website, services, and user experience.
• To send occasional updates or marketing communications (where permitted).
• To comply with legal obligations and protect our rights.

5. Legal basis for processing

Depending on your location and the specific situation, we may process your personal data based on one or more of the following legal grounds:

• Consent: where you have given clear consent for us to process your data.
• Contract: where processing is necessary to enter into or perform a contract with you.
• Legitimate interests: where processing is necessary for our legitimate business interests, and your rights are not overridden.
• Legal obligation: where we are required to comply with the law.

6. How we share your information

We do not sell your personal information. We may share your data with:

• Service providers who assist with hosting, analytics, email delivery, payments, or project tools, under appropriate data protection agreements.
• Collaborators or subcontractors (such as designers or developers) where necessary to complete your project.
• Legal or regulatory authorities when required by law, court order, or to protect our rights, clients, or the public.

Where we use third-party services that store or process data in other countries, we aim to work with providers that maintain appropriate security and compliance standards.

7. Data retention

We keep your personal data only for as long as reasonably necessary for the purposes described in this policy, including:

• For as long as we are actively working with you on a project.
• For a reasonable period afterwards to maintain records, support you, or comply with legal obligations.
• For marketing purposes until you withdraw your consent or object.

When data is no longer needed, we will either delete it securely or anonymise it.

8. Data security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This may include secure devices, strong passwords, access controls, and using reputable third-party tools.

No method of transmission over the internet or electronic storage is 100% secure, so while we strive to protect your data, we cannot guarantee absolute security.

9. Your privacy rights

Depending on your location and applicable law (for example, POPIA in South Africa or GDPR in the EU/UK), you may have some or all of the following rights:

• The right to access the personal data we hold about you.
• The right to request correction or updating of inaccurate data.
• The right to request deletion of your data, in certain circumstances.
• The right to object to or restrict certain types of processing.
• The right to withdraw consent, where processing is based on consent.
• The right to lodge a complaint with a relevant supervisory authority.

To exercise your rights or ask a question about your data, please contact us using the details below.

10. Third-party links and services

Our website may contain links to third-party websites, platforms, or services (such as social media, analytics, or payment providers). We are not responsible for the privacy practices or content of those third parties.

We recommend reviewing the privacy policies of any third-party sites you visit.

11. Children’s privacy

Our services are not directed at children, and we do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make significant changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

13. How to contact us

If you have any questions about this Privacy Policy, your personal data, or if you would like to exercise your privacy rights, you can contact us at:

When you contact us, we may need to verify your identity before we can respond to certain requests.